Office 365 (ENG) - Authentication blocked

Problem

When you log in to HEPL tools (Office 365, email, etc.), the validation notification on your smartphone may not appear, or the application may be inaccessible (due to a phone change, a bug, or no network connection).

To avoid being blocked, here are some helpful tips.

1. Are you stuck on the validation screen?

Don't just stare at the displayed number. Simply click on the blue link at the bottom of the page:

"I can't use my Outlook mobile app right now" or a similar message.

This allows you to choose another method, such as receiving a code via SMS.

2. Be proactive: Add your backup phone number

As soon as you have access to your account, take 2 minutes to register your number:

• Go to: aka.ms/mysecurityinfo
• Log in with your @student.hepl.be email address
• Click on "Add a login method" and select Phone

3. Still locked out?

If you no longer have access to your account and no phone number was configured, open a support ticket specifying:

• Your first and last name
• Your "student.hepl.be" email address and your personal email address to receive the reply
• Your mobile phone number in the format +XX YYYYYY - +32 0478.... +33 678269....

This will allow us to quickly update your profile and unlock your access.